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Waggs 2 Whiskers CLIENT POLICIES & PROCEDURES: 

Thank you for choosing Waggs 2 Whiskers as your pet sitting company of choice! We are happy you are here and we look forward to many years of caring for your happy fur babies. The following are our policies and procedures, please let us know if you have any questions. We are always here for you and your fur babies.

  • Clients Return home to their fur babies:
  • W2W (Waggs 2 Whiskers) asks ALL CLIENTS to contact the W2W office upon their return home. We want to know that your babies have their family home and are being taken care of by their amazing pet parents. 🙂
  • Sending a message through the Time to Pet Portal will allow your sitters and our owner Kelly to all know your furry babies have their pet parents back home with them. It’s like a group chat. :).
  • Scheduling Service:
  • Waggs 2 Whiskers prefers that you use Time to Pet to schedule all of your pet sitting appointments and to also request any changes to your services.
  • Time to pet is our communication tool, it will allow us to stay on the same page for every single detail of your pet’s care. 
  • If you need help accessing the site or if you need assistance scheduling your visits, we can help you. Please let us know by email at [email protected] or phone at 502-836-9742.
  • Pet Sitting Visiting Hours:
  • Early AM – 5am – 6am 
  • AM – 6am – 9am 
  • Midday – 11am – 2pm
  • PM – 5 – 7pm
  • Late Evening pet sit – 8-10pm
  • Overnight sit (10 hour) – 8pm – 6am
  • Overnight sit (12 hour) – 7pm – 7am
  • Our Pet sitting BASIC visit includes:
  1. 30 minutes of top quality pet sitting at your home
  2. Animals Fed & Watered
  3. Potty break/short walk
  4. Litter box cleaned 
  5. Pets pampered
  6. Playtime
  7. House monitored
  8. Lights cycled
  9. Indoor Plants watered
  10. Brushing/combing 
  11. Visit note & pictures sent through Time to Pet system
  12. Putting out garbage to curb
  • PET SITTING FEES:
  • 30 minute cat pet sit – $24
  • 30 minute dog pet sit – $26
  • 30 minute dog walk – $26
  • Overnight Sitting (10 hour)- $80
  • Overnight Sitting (12 hour) – $95
  • Farm Sitting – Starts at $40
  • Vet Visit – $35
  • Extras available to add to the BASIC pet sitting visit:
  1. Extra dogs over 3 – $3 each 
  2. Early AM sits (5am-6am) & Late Evening sits (8pm-10pm) are a $5 additional charge
  3. Oral Meds – $3 per visit
  4. Administering diabetic shots to your pet – $5 
  5. Key pick up/drop off – $15
  6. Payment pick up – $15
  7. Extra charge for out of our Shelby County service area – starts at $3 – please ask for more details
  8. Holidays – $5 fee per pet sitting visit – all major holiday weeks 
  9. Last Minute Reservations (Less than 24 hour notice) – $10 fee
  10. Additional Meet & Greets – to meet new pets, tour a new home, update pet/client information – $25
  • Minimum visits
  • All dogs must be visited at the minimum 2 times in a 24 hour period – not including pet parent’s departure and arrival times.
  • All cats must be visited at least once every other day.
  • Veterinarians recommend at the minimum 3 visits per day for dogs and one visit every 24 hours for cats.
  • Dog Walking – 30 minutes:  
  • We will take your dog or dogs (3 small dogs max or 2 large dogs max) out for a walk in your neighborhood, even if you are at home! Includes non-stop TLC, Pooper scooping, treats & fresh water before we go.
  • Pet sitting – 30 minutes:
  • We will come to your home and care for your furry babies. Our services are customizable to every pet’s needs. All are different and we are here to provide the services each pet needs.
  • Overnight Visits:
  • Includes 10 hours (8pm – 6am) or 12 hours (7pm – 7am) of one on one TLC for your pets! We will hang out with your fur babies all evening and even sleep with them if that’s what is normal at your house!
  • Breakfast will be served before we leave in the morning.
  • Overnights work great for those fur babies that need some extra love and pampering.  
  • Includes all basic visit offerings and meds if needed at no additional charge
  • Vaccination Policy:
  • All pets must have Rabies immunizations, proof required at meet & greet.
  • This is a Kentucky State Law requirement. If for some reason your pets can’t have vaccines, please supply us with a letter from your veterinarian.
  • House Key Maintenance & Return:
  • Two keys are required for all pet sitting jobs taken by W2W. One key will be kept secure with your primary sitter, the other key will be kept secure for backup with the owner of W2W. 
  • Two keys are required to be picked up at the time of the reservation and/or meet & greet. If there is only one key and W2W needs to make a copy, a $10 service fee will be added to your first invoice.  
  • All house keys will be in our possession at all times labeled with your furry pet’s names – not yours to maintain security. 🙂
  • Pick up & return of house keys will require a $10 charge 
  • Job Sharing:
  • Sitting jobs may be shared by different qualified sitters of W2W. We will advise you at the time of your reservation which sitter is available to care for your fur babies. We will be sure you have the opportunity to meet our sitters also before your pet sit reservation starts.
  • We will accept assignments where a neighbor, friend or family member is asked to provide some of the pet care. But, we will need their name, phone contact info and info on when they will be at your residence. As stated in our pet sitting contract, if there are other people in your home while you are away, Waggs 2 Whiskers cannot be held liable for unlocked doors, lost pets, theft or any other issues caused by those other than our pet sitters in your home. 
  • Pet & House Cleanup
  • W2W sitters will dispose of all and any pet waste in an outside trash container unless instructed to do otherwise by the pet parent’s instruction.
  • W2W sitters will also do our best to clean up any accidents in the home while you’re away. We ask you document all cleaning supplies that should be used on your flooring in your profile along with their location.

 

  • Leash/Identification Policy:
  • All dogs will be required to be on a leash at all times unless they are contained in a fenced area – NO EXCEPTIONS.  
  • Dogs must have identification on their collars at all times while under the care of Waggs 2 Whiskers.

 

  • Fencing/Gates/Doors (inside or outside): 
  • W2W does not assume responsibility or liability for animals that escape or are injured when the sitters are instructed to leave an animal in a fenced-in area – including electronic underground fencing.  
  • It is the pet parent’s responsibility to be sure all fences are secure and pet proofed including but not limited to gates, gate locks.and holes in your yard in which your pet could escape.
  • We ask our pet parents to also be sure crate latches are functioning properly at the time of their departure
  • If pets are allowed to freely roam the inside of their home, please be sure to instruct our pet sitters of any rooms your pets are not allowed to go so that doors can be kept closed where needed.
  • Payment Policy:
  • All payments for service are due prior to your first scheduled pet sit. 
  • Waggs 2 Whiskers prefers that you pay by credit card. You can enter your card into Time to Pet and pay your invoice or we can charge your card manually. 
  • We charge cards in our office on Mondays and Fridays.
  • If paying by cash or check, please let us know and leave at your home when you depart.
  • We do charge a $5 per pet sit late charge if no payment is provided before departure.
  • Last Minute Reservations:
  • We will accept last minute reservations (less than 24 hours notice) from our established clients
  • Extra charge of $10 for last minute reservations will be added to your pet sitting invoice
  • Cancellations/Early Return/Refunds:
  • Cancellations for daily pet sitting or dog walking must be received by 7pm the evening before or the normal pet sitting charge will apply.
  • If you are planning to return early from vacation, we ask for a 24 hour notice of your return. If that is not provided, your pet sits will continue to be charged for that 24 hours.
  • After the 24 hour time period, we will then charge 50% of all fees until the originally scheduled return date.  
  • Reservations/Deposits:
  1. It is recommended that you make your reservations at least 48 hours in advance preferably in Time to Pet.
  2. Your reservation will be confirmed by email from W2W – please review this email and let us know ASAP if it is incorrect.
  3. Long term reservations require a 50% non-refundable deposit. If we are putting your fur babies on our calendar for a long term assignment (1 week or more), we may have to turn down other pet sitting jobs to accommodate your pets. Therefore, we will need to charge a 50% non-refundable deposit to hold your spot.  
  4. All Overnight sits require a 50% non-refundable deposit at the time of your reservation. We have limited availability for overnight sits, therefore, your deposit holds your spot on our calendar.
  5. All Reservations over the HOLIDAYS require a 100% Non-Refundable payment up front to hold your spot on our calendar.
  6. DEPOSITS will be charged to the credit card on file after confirmation is sent. If you want to pay by another method, please inform us at the time of your pet sitting request.

  

  • Inclement Weather Policy:
  • Waggs 2 Whiskers pet sitters will use their best judgement in caring for your pets during inclement weather. We may choose to take your pets for a quick potty break and have indoor playtime instead of a daily dog walk if the weather is not cooperating (ie: downpours, ice, snow). 
  • We will attempt to carry out all of your instructions which may include contacting an emergency contact or neighbor to access your pet and handle feeding etc. If we are unable to reach your home and your service needs to be altered in any way, you will be contacted and made aware of the plan.  
  • Unforeseen purchases: 
  • If sitters run out of food, litter or cleaning supplies and they have to purchase said supplies for our clients, a copy of the receipt will be sent to the client and the amount along with a $10 trip fee for this service will be added to your invoice/charged to the card on file.
  • Privacy Policy:
  • Waggs 2 Whiskers takes our client’s privacy seriously. Any information entered into the Time to Pet site and/or verbally discussed, emailed or texted to any Waggs owners or pet sitters is held with the utmost confidence.  Confidentiality is very important to us.
  • Clients Return home to their fur babies:
  • W2W asks ALL CLIENTS to contact the W2W office upon their return home. We want to know that your babies are now being taken care of by their amazing pet parents.  

Thank you so much for reading and agreeing to our policies and procedures. We appreciate your business. If you have any questions, please feel free to contact us!

Kelly Catlett

PROUD Owner

Waggs 2 Whiskers, LLC

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