Pet Sitter FAQ's
-
A pet sit is LOVE for your pet while you are away. Whether you are at work and need your pets taken out to potty midday or you are on vacation and you need your babies fed, let out for fresh air and potty time, litter boxes scooped, your mail picked up, just anything YOU need us to do is a pet sit. We can even take your pups for a short walk if they like it. Or, we can just cuddle with your puppies or kitties on the couch, offer playtime for enrichment, just whatever your pet likes. We customize every single pet sit to match your pet’s needs.
-
If you are in or around Shelbyville, Kentucky, YOU just FOUND us! :). But, PLEASE, do your research! Look into the company you are considering to take care of you furry family. Make sure they are LOCALLY owned! Support LOCAL always! Don’t support corporate owned companies that don’t always think of the CLIENT first. Make sure the company you are considering has insurance to cover their sitters and your fur babies in YOUR home! Check to be sure they are a REAL company, NOT just someone doing pet sitting “on the side”. Make sure they are registered with the state as a REAL BUSINESS! Because when they are, they are 100% committed to YOU as their client! Because YOU matter to them! They will do everything they can to make you and your furry family happy! And, will be HAPPY knowing they did! They are supporting their LOCAL family with their business! They are committed to their business and to their clients. Waggs 2 Whiskers takes pride in not only providing TOP NOTCH pet sitting services but also supporting our local economy! Let us know what WE can do for YOU!
-
We service Shelby County, Spencer County, Franklin County & Eastern Jefferson County Kentucky. Check out our service map under the tab – Services & Fees at this link:
Waggs 2 Whiskers Service Area
🙂 Please fill out the contact form with your address so that we can GPS if there is a question.
-
Well that depends on many factors:
Would you like a professional pet sitter or a hobby pet sitter? A professional pet sitter will have a business registration and will be insured and bonded. A hobby pet sitter will be someone that sits “on the side” or just for extra cash. Professional pet sitters will be more expensive obviously but you get what you pay for.
A professional pet sitter will charge depending on how many pets you have, how long you would like them to be at your home and if there are medications involved or other add ons that are needed to provide the best care for your fur babies.
As a professional pet sitter, Waggs 2 Whiskers does our research on the “going rate” of pet sitting in our area. We take this very seriously, we compare what our pet sitting business provides with other companies in the area and use this info to decide on our pricing. It’s the right thing to do. As a local owned business, we want to be fair to everyone.
If you were going to be gone for a week and would like to know what you would pay a pet sitter for a week, it would depend on how many visits you would like us to make to your home and how long those visits would be. You may choose overnights also where your fur babies get extra love, attention and time. Or, maybe you have a cat that is not very socialized, you may just want one visit per day to check on them and scoop their litter box, feed them and give them water.
Check out our pricing on this page and feel free to contact us at anytime if you have any questions!
Services and Fees
-
Oh, we have a blast with cats! You may think 5 minutes would be enough to take care of a cat but it’s just not good quality in that amount of time. We can spend hours with cats and sometimes it’s not enough. Most cats enjoy to play and have that socializing time. They actually can take more time than dogs during pet sits. Some of them take time to warm up so we are happy to wait until they say we are approved to play with them. :). We suggest our cat owners leave out all of their toys, or tell us where to find the toys that they can only play with during our supervised visits. We love offering cat enrichment, all kitties deserve lots of fun and play while their pet purrents are away.
-
Our pet sits are between the hours of 6 and 9 AM and 11AM and 2PM. We can also do pet sitting visits in the evening between 5 & 7pm if that is what your schedule requires. We also offer an early AM visit from 5-6am if needed.
-
The main reason we require all dogs to be on a leash outside of a fenced in area is for their own safety and for ours. Any number of things could happen when dogs are off leash. Another dog could come into your yard and start to attack your dog and we would not be able to defend them if they are out of our reach. Another reason is for liability. We take our job seriously and we don’t want to take the chance on anyone getting hurt. We know how puppies can be when their mommy and daddy are away, they don’t always listen to the sitter as well as they do their pet parents.
-
Your pet sitter will contact you immediately if your pet were to get sick during a pet sit. You will make the decision on what type of care you would like your pet to receive. Also, as part of our contract with you, you can authorize Waggs to take your pet to the vet if needed. If we cannot get in touch with you, we will get your pet to the vet ASAP and handle the emergency as if your babies were our own. There will be an hourly charge for our pet sitters to take your sick pet to the doc.
-
30 minutes. From the time we open your front door until the time we lock it up and leave, 30 minutes minimum. That is 30 minutes of one on one time with your pet. And, we LOVE every single minute. Sometimes, if we don’t have a jam packed schedule, we will even spend a few more extra minutes with your baby(s). Yes, we love them and pet sitting that much!
-
Dog sitting is done in your home by one of our pet sitters. Boarding is taking your dog to a boarding/kennel facility to be watched over while you’re away. We provide dog sitting in your home because we feel the best place for your pet is at home.
-
Below is a listing of everything that is included in our pet sits:
- Potty breaks/short walks
- Litter box scooped for cats and floor swept/kept clean around
- Pets fed and fresh water given
- Clean up aisle 5 – any accidents/messes cleaned up and disposed of properly
- Playtime! Yahoo! We will gladly play and pamper your pets!
- We can brush, comb and handle general grooming for your pets if that’s what they like!
- House monitoring – Blinds opened/closed, lights cycled, garbage out to curb.
- We can get your mail and newspapers
- We send visit report cards after every visit along with pictures of your pets if they like photo ops!
We also provide other services in addition to our normal pet sits such as medications – oral or insulin injections and additional time with your pets over and beyond our normal 30 minute sits.
-
Do your research! Look for credentials, make sure they are a real business, that they are insured and bonded to protect you, your home and your pets, ask for references and call them. Interview them on the phone and in person. Waggs 2 Whiskers can provide all of the above and more.
-
30 minutes. From the time we open your front door until the time we lock it up and leave, 30 minutes minimum. That is 30 minutes of one on one time with your pet. And, we LOVE every single minute. Sometimes, if we don’t have a jam packed schedule, we will even spend a few more extra minutes with your baby(s). Yes, we love them and pet sitting that much!
-
We can customize your pet sit to include anything you need us to do while we are at your home. In general, the following items are included.
· 30 minutes of top quality pet sitting at your home
· Animals Fed & Watered
· Potty break/short walk
· Litter box cleaned
· Pets pampered
· Playtime
· House monitored
· Lights cycled
· Indoor Plants watered
· Brushing/combing
· Visit note from our online system including pics of your fur babies
· Putting out garbage to curb
Yes…we can do ALL of that in 30 minutes! And, we and your pets love every minute!
-
Yes, a pet sit is generally for pet parents that are on vacation or off on a business trip. And, it includes things such as getting your mail, rotating lights in your home etc. A dog walk is just that, we come to your home and put the leash on your dog(s) and take them for a walk in your neighborhood. While we are there, we will also freshen their water and give them a treat if that is what you would like us to do. And, if because of Covid-19 restrictions, you are working from home, we would be happy to walk your pups or play with them or your kitties so you can get some un-interrupted work done.
-
We will do everything in our power to make sure your pet sit is completed as scheduled. We want to stay safe and keep your pet safe at all times. If there are tornadoes, lightening, thunder (which may cause your pet to be anxious), we will stay indoors until it passes. If there is a major snow or ice storm, we will contact you if for some reason we cannot get to your home. You will always be aware of any changes to your scheduled pet sit.
-
Yes, we do. We do ask that our clients provide us with all cleaning supplies and any potty pads or other types of items to prevent major cleaning during each visit.
-
Yes, we do. But, we cannot be held responsible if your dog isn’t trained to stay within the boundaries of the underground fence.
-
Absolutely, if you would like us to clean up your pet’s waste during our pet sit, we can do that. We ask that our client’s provide pooper scoop bags or grocery bags to do so. We will dispose of the waste in an outside garbage can as well.
-
Yes, we do. We have been providing pets medications since the day we started business back in 2012. We also provide insulin shots or other types of shots to pets. We do ask for a hands on visit with you and your pet so that you can show us how you provide the meds or shots so that we can follow the same process as close as possible.
-
Tips are not expected but are appreciated! Our pet sitters go above and beyond for our clients as a general rule but if you would like to show them your appreciation for a job well done, feel free! You can add this to your invoice on our Time to Pet system OR you can just send our owner Kelly an email and she would be happy to do it for you! Thank you!!
-
There are MANY:
First, here are some FACTS about our company:
- Our company is LOCALLY owned. Supporting local is amazing!
- Our sitters are screened with a federal background check
- We are in business for YOU, the pet owner, not for a corporation
- We provide liability insurance to cover ANYTHING that could happen during our pet sits at your home
And, some FACTS about Rover & Wag:
- These are huge corporation/tech companies that are NOT in business to provide top notch pet sitting but to link YOU to contractors that you don’t even meet before they come into your home
- Researching, we couldn’t even find that they are background checked at all, let alone federally.
- The only insurance proof we could find was with Rover and it was only for 30 days after any injury.
-
Many people do wonder what types of skills make us pet sitters. First and foremost, it is the TRUE LOVE of animals. Not that we just like to be around emails but we are CRAZY about animals. THEY are the highlight of our day. True love for animals has to be FIRST in your skillset to be a pet sitter for Waggs 2 Whiskers. Then comes experience with animals, caring for animals that aren’t necessarily yours. There’s a difference between caring for our own pets and caring for other’s pets. So, we require a MINIMUM of 5 years experience in caring for other’s pets. Whether it be in a home setting, a pet shelter or rescue setting, as a vet tech or any other position in which you cared for pets that weren’t yours. This means to us that our sitters can care for others and LOVE them like your own by giving to them the true love you have for animals. And, you need to be a great communicator! With the furry clients and the 2 legged not so furry clients. :). Yes, we provide top notch communication to the 2 legged clients we happily serve. When providing updates to our clients about their furry family, we think about what they might like to know about their pets when they are at work or on vacation, we put ourselves in their shoes, what would we want to know? We also need to be good at taking pics of their pets that our clients would like to see. Putting our client’s minds at ease while they are away from their pets is SO important to us. We want them happy and their furry family happy. We also LOVE to have our pet sitters first aid trained if possible. These hands on classes aren’t offered that often but when they are, we try to attend. Our owner is a CPPS – Certified Professional Pet Sitter. This requires MANY hours of training on all types of pets, business etiquette and everything pet sitting. This info is passed on to our pet sitters so they also learn from what is involved in running a pet sitting company. :).
-
We wondered this SAME thing when we started our business so we did a LOT of research. Part of being a GREAT pet sitting company is understanding what other pet sitters in the area charge for pet sitting services. This is not only fair to US but also to THEM! We don’t want to go in with a “cheap” service. Undercutting our competition is NOT the right thing to do. So, we did our research and set our prices as follows:
Dog Sitting (30 minutes of TOP NOTCH pet sitting)- $26
Dog Walking (30 minutes of TOP NOTCH dog walking) – $26
Cat Sitting – (30 minutes of TOP NOTCH cat sitting) $24
Overnight Sitting/10 hours of TOP NOTCH overnight sitting- $80
Overnight Sitting/12 hours of TOP NOTCH overnight sitting -$95
Oral medications – $3 each
Insulin shots – $5 each
Out of Service area – Starts at $3 per visit
-
True love for furry animals makes for a good pet sitter. But, we think we should be GREAT pet sitters so we also require 5 years of experience at a minimum caring for pets of our own and/or other’s pets. And, we really think loving animals is important but being a little over the top crazy about animals is even better! :).
We also think a great pet sitter should have knowledge of pet first aid. A great pet sitter should also have understanding of customer service, they should be able to follow every direction of the customer, every single tiny detail. We strive to provide top notch pet sitting and make sure our clients are happy with our services!
We feel a good pet sitter shows up. Yes, we have heard the horror stories of sitters with companies that don’t even show up to care for the animals. Trust and loyalty is our motto and we show up, give 110% to every one of our furry clients and make sure to communicate with our clients everything we see and hear while we’re at their home. No detail is too small. We go above and beyond because that is what we would want if someone was in our home caring for OUR pets during our absence.
-
Yes, we will provide services but we cannot be held responsible for anything that could happen to your dogs while we aren’t at your home.
Dog Walker FAQ's
-
Yes, we will offer dog walking to dog reactive dogs. Our normal dog walking process is to keep away from all other animals during our walks. We ask that you provide us all of the background on your dog regarding any issues they have had in the past so that we are armed with that information. We also can suggest a trainer to help you and your dog to have a better dog walking experience.
-
It depends on the dog. Most dogs are perfectly happy with our 30 minute walks. And, would be just as happy with 20 minutes as well. We generally let the dogs explore. That means lots of stopping and sniffing and pottying where they carefully choose. We do not rush them along, we are in no hurry to go, we just let their nose do the talking. They love to pick up lots of P-mail and leave lots of replies. This is so important for dogs and we happily give them this time to socialize during our dog walks.
-
Generally, we walk dogs for 30 minutes. This seems like an ample amount of time for our doggy client to get lots of sniffing in, get time to calm down enough to potty and enjoy lots of fun socialization with us.
-
For a professional dog walker, the rate can vary from company to company. Waggs 2 Whiskers charges $26 for a 30 minute dog walk. We can do an hour long dog walk for $35 if you would like your dog to get more exercise. We research local dog walking businesses and the industry standards when we set our pricing.
-
When walking our doggie clients, if we see another dog, we generally turn around and go the other way. Or, sometimes, we will simply cross the street. If someone is walking the other dog on a leash and wants to come over for a visit we ask that they stay back. If there is a loose dog, we turn around and head toward home.
-
No, we will not. There is no control of dogs at a dog park. We cannot be held responsible for a dog in our care if it’s running without a leash with dogs it is unfamiliar with.
-
Yes, all of our sitters and walkers are federal background checked .
-
We ask that you pay for your services online through Time to Pet. Time to Pet is a secure site or we wouldn’t use it. It is convenient and doesn’t cost you anymore than paying cash, Waggs 2 Whiskers pays for all credit card fees.
-
Yes, our owner Kelly will let you know who will be walking your dog. You will most likely by then have met your sitter/walker and know them by name. We are happy to be like another member of your family!
-
Not necessarily. The time of your dog’s walk if it’s midday will be between the hours of 11am and 2pm. We always ask our client’s what their preferred time is so that we are aware while setting up our schedule for each day. We do our best to hit that preferred time but do ask for our client’s flexibility.
-
Dog walking is a convenience compared to doggie daycare. It is also great for dogs who do not get along with others. Waggs 2 Whisker’s dog walkers will come to your home and pick up your dog and take them for a walk in your neighborhood. Not only do fur babies get to stay home in their familiar surroundings all day but they will also get to walk in the neighborhood they are used to walking in. And, their pet parents can just get up in the morning and go to work, no worries about having to make another stop to take their babies to and from doggie daycare. No need for the bordetella vaccination or the canine flu shot either since your babies will be staying in their own home environment.
-
Absolutely! We are here for you and your pets. We can provide walking when you need it. Providing exercise to your pets makes us happy!
-
Yes, we sure do! We love walking and so do your dogs!!
-
We sure will! We ask that our client’s provide us with a “dog towel” to do so. Please be sure it’s clear to your sitter what towel to use and she will take care of it for you. 🙂
-
Yes, a pet sit is generally for pet parents that are on vacation or off on a business trip. And, it includes things such as getting your mail, rotating lights in your home etc. A dog walk is just that, we come to your home and put the leash on your dog(s) and take them for a walk in your neighborhood. While we are there, we will also freshen their water and give them a treat if that is what you would like us to do. And, if because of Covid-19 restrictions, you are working from home, we would be happy to walk your pups or play with them or your kitties so you can get some un-interrupted work done.
-
Absolutely, if you would like us to clean up your pet’s waste during our pet sit, we can do that. We ask that our client’s provide pooper scoop bags or grocery bags to do so. We will dispose of the waste in an outside garbage can as well.
-
Waggs 2 Whiskers require all dogs to be on a leash outside of a fenced in area is for their own safety and for ours. Any number of things could happen when dogs are off leash. Another dog could come into your yard and start to attack your dog and we would not be able to defend them if they are out of our reach. Another reason is for liability. We take our job seriously and we don’t want to take the chance on anyone getting hurt. We know how puppies can be when their mommy and daddy are away, they don’t always listen to the sitter as well as they do their pet parents.
-
Our dog walks are between the hours of 6-9 AM and 11AM & 2PM. We can also do dog walks in the evening between 5 & 7pm if that is what your schedule requires. We also offer an early AM visit from 5-6am if needed.
-
We will walk your dogs in inclement weather as long as it’s not pouring down rain or there is a foot of snow on the ground. We also are careful to watch the temperature in hot or cold days to be sure your puppy’s paw pads are protected at all times. We can substitute indoor play time if the weather is too severe to walk.
-
We walk your dog in your neighborhood. We ask for you to let us know if there is a route we shouldn’t take because of loose dogs in the area or any other issues.
House Sitter FAQ's
-
We use “house sitting” and “overnight sitting” interchangeably. Our house sitting is an overnight sit. We stay from either 8pm-6am or 7pm-7am. And, we can also offer additional day visits to let your fur babies out to potty while you’re away. We provide many “house duties” as part of our overnight sits – such as getting your mail, packages and setting your garbage out to the curb on the day it needs to go out. And, of course keeping your home secure and locked at all times is top priority.
-
Yes, they treat your home with the utmost respect. Our sitters leave your house as clean as or cleaner than you left it. They will clean up after themselves, your pets and keep everything organized just as you left it.
-
Never. Waggs 2 Whiskers is at your home to provide a service to our clients and their furry family. It is not our home, therefore we do not have guests at your home while you’re away.
-
No, we cannot do that. We have other sits to do and some of our sitters also have full or part time day jobs. We don’t always leave your home at 6 or 7 am, it just depends on our schedule. So, sometimes, your pets will receive some bonus fun time with our sitters before they head out for the day. We do also provide pet sitting visits throughout the day for an extra charge if your pets need it.
-
We ask that you provide a bed with clean sheets and blankets for our house sitter to sleep in. If you don’t have an extra bed, please let us know so that our sitter can bring items to sleep on a couch. We like to have your Wifi password as well for our sitter so that she can hook up to it while at your home. We also ask for any other details about your home that she may need to know. No detail is too small.
-
Any pet would love to have our pet sitters come and cuddle with them while their pet parents are away. But, those with separation anxiety or dogs that are normally crated during the day definitely could use some extra TLC/human contact at night. There are also kitty cats that love to have someone snuggle with them at night.
-
Yes, they sure will. We love to send our client’s notes and pictures of their pets while they are in our care. We send at the minimum one note with pictures every day during our overnight stay.
-
Absolutely! Most of our new clients have felt this way in the beginning. But, after just one overnight stay, we have always made them feel better about it. We would be happy to provide you references to call to help calm your nerves about it. And, also, you will always meet and get to know the sitter that will be coming into your home to care for your pets.
-
Yes, she sure will. Your sitter will take care of everything at your home including getting your mail and packages. We will even take the garbage out to the curb the day it needs to go.
-
Yes, your sitter will have you show her how to set your alarm before you leave on your trip. We like to also try it to be sure we understand how it works.
-
An overnight sit is a 10 or 12 hour pet sit. It is from 8pm-6am or 7pm-7am. Waggs 2 Whiskers will have a sleepover with your pets. It’s great fun and a nice change of pace for us! We will even sleep with your pets if that’s what they like! Your pets will get lots of evening cuddling time and outside potty time. If your pets are on medications, those are administered at no extra cost during our overnight visits. And, we will provide breakfast in the morning before we leave. This is a great service for those pets that need extra TLC while their pet parents are away.
-
Yes, your house sitter can water your plants inside and out. We just ask that our clients let us know how much water to give them so that we don’t over water them. We are happy to take care of plants.
-
We will let you know if this happens but we do ask that before you go that you check the pet supplies and make sure there is plenty to get your pets through until your arrival back home. We can make a run to the store, we just ask that you provide a $15 grocery run fee to our sitter along with the cost of the items purchased.
-
We will do everything in our power to make sure your pet sit is completed as scheduled. We want to stay safe and keep your pet safe at all times. If there are tornadoes, lightening, thunder (which may cause your pet to be anxious), we will stay indoors until it passes. If there is a major snow or ice storm, we will contact you if for some reason we cannot get to your home. You will always be aware of any changes to your scheduled pet sit.
-
Absolutely, if you would like us to clean up your pet’s waste during our pet sit, we can do that. We ask that our client’s provide pooper scoop bags or grocery bags to do so. We will dispose of the waste in an outside garbage can as well.
-
Tips are not expected but are appreciated! Our pet sitters go above and beyond for our clients as a general rule but if you would like to show them your appreciation for a job well done, feel free! You can add this to your invoice on our Time to Pet system OR you can just send our owner Kelly an email and she would be happy to do it for you! Thank you!!
-
There are MANY:
First, here are some FACTS about our company:
- Our company is LOCALLY owned. Supporting local is amazing!
- Our sitters are screened with a federal background check
- We are in business for YOU, the pet owner, not for a corporation
- We provide liability insurance to cover ANYTHING that could happen during our pet sits at your home
And, some FACTS about Rover & Wag:
- These are huge corporation/tech companies that are NOT in business to provide top notch pet sitting but to link YOU to contractors that you don’t even meet before they come into your home
- Researching, we couldn’t even find that they are background checked at all, let alone federally.
- The only insurance proof we could find was with Rover and it was only for 30 days after any injury.
-
We have two house sitting options and these are also customizable by both times and pricing. We can be flexible to our client’s needs, we know that two clients are not the same. We are here to make this the smoothest, most peaceful pet sitting experience you have ever had.
We have a 10 hour house sitting option – This generally is from 8pm – 6am. That doesn’t mean we get up at 6 am and run out of your home. That means we are at your house a minimum of 10 hours. If we have other pet sits to do, we will need to get up early and get your furry babies cared for and leave at 6. But, this also means that if we don’t have to get up early, we don’t unless your fur babies want us to. And, we don’t have to always leave at 6am meaning your pets will get BONUS TLC. Again, we are flexible but bare minimum is 10 hours with your fur babies at your home giving them all the care that they need. The price for this service is $80. (This includes medications).
We also have a 12 hour house sitting option available. This generally is from 7pm – 7am. Again, this doesn’t mean we get up and run out the door at 7am. This means you and your 4 legged family get a minimum of 12 hours of the best pet sitting care ever. Depending on our schedule, we may stay after 7am. If we have other pet sits to do, we will leave at 7am. These hours can also be adjusted depending upon our other pet sitting assignments. The price for this service is $95. (This includes medications).
Waggs 2 Whiskers Procedure FAQ's
-
Waggs 2 Whiskers accepts Visa, MasterCard debit & credit cards along with Discover & American Express credit cards. We also accept checks and cash.
-
Yes, Waggs 2 Whiskers is insured and bonded! This covers all of our sitters in your home and your pets in our care. 🙂
-
Absolutely, we would love to provide references for our potential clients to call our happy clients! And, we can also point you in the direction of our online reviews. 🙂
-
Yes, we have a wonderful system called Time to Pet. Time to Pet tracks our schedules for us right on our phone. It also provides visits notes for our treasured clients after every visit is completed. We send you pictures and updates after all sits.
-
We do require full payment for sits scheduled during a holiday & for overnight visits we require a 50% non-refundable deposit. We also require a 50% non-refundable deposit for vacation sits 7 days or longer. This guarantees your spot on our calendar.
-
We have several pet sitters that are available for different times and locations. When you schedule your sits, we will advise who will be doing your pet sits. You always suggest for you to meet the sitter before they do any sits for you and your furry babies.
-
We prefer that our pet sitters complete all of your pet sitting while you’re away. However, if you have someone that you trust that is going to be helping you out, we ask to know when they will be at your home and also their contact info. Our liability insurance is null and void in these types of situations. We cannot be held responsible if others will be in your home while you’re away.
-
Waggs 2 Whiskers takes privacy very seriously. Anything that is discussed with our owner or our sitters is kept strictly confidential. All info about your home, your pets, anything we see or hear is kept private at all times.
-
You can fill out the contact form on our website, email us at [email protected] or you can call or text at 502-836-9742.
Or, you can go directly to our Time to Pet system and set up your profile NOW at this link:
Then, we will find a good time to set up a complimentary meet & greet where we will come and visit you and get to know you and your furry babies!
-
The W2W owner Kelly will come and meet you and your furry family member(s). We want to meet and play with your pets and learn about their schedule, see their potty facilities (aka backyard or litter box), we want to find out all that we can about your fur babies!
• We will go over the W2W pet sitting contract and complete it in its entirety. The contract gives us everything that we need to know about you, your pets, your home, your schedule and your emergency contacts so that we can provide exceptional service for you
• We will discuss the services that we offer for you and your pets. We will also show you how to use Time to Pet and how to schedule your first pet sit!
• We will ask for a copy of your pet’s vaccination records
• We will test the 2 keys that you have provided us. Then, we will be on our way.
-
Waggs 2 Whiskers always has a backup sitter or walker available to provide your service as scheduled. We will do our best to provide the sit or walk during the scheduled time as well, if for some reason that is not possible, you will be contacted.
-
Yes, we do require that all sitting and dog walks are paid for before service is rendered.
-
As early as possible. In order to guarantee we can provide you and your furry family services, we ask that you book early.
-
Yes, we require all dogs & cats to have at the minimum a rabies vaccination and we ask for proof to be provided at our meet & greet.
-
We will do everything in our power to make sure your pet sit is completed as scheduled. We want to stay safe and keep your pet safe at all times. If there are tornadoes, lightening, thunder (which may cause your pet to be anxious), we will stay indoors until it passes. If there is a major snow or ice storm, we will contact you if for some reason we cannot get to your home. You will always be aware of any changes to your scheduled pet sit.
-
Yes, we do. Our fee is $5 per pet sit on all major holiday weeks including Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas & New Years. This is to reward our pet sitters for spending their holidays with your furry family.
-
Yes, we can if you are an established client. We will do everything we can to meet our client’s needs. If you are not an established client, there will need to be time for a meet & greet with you and your fur babies before you leave town.
-
Once we get you all set up in our Time to Pet system, it’s so easy! You can use your app or book online. We will review your request, assign a sitter and send you confirmation. It’s that easy!
-
Yes, we do. The policy differs depending on the type of pet sitting you have scheduled.
Daily pet sitting clients – We require 24 hours in advance cancellation in order to receive a full refund.
Midday dog walking clients – We require the cancellation to be received by 7pm the night before the walk is scheduled.
Vacation clients – If our vacationing clients return early, we will charge the full fee for the day of return and 50% of all fees until the scheduled day of return.
-
Tips are not expected but are appreciated! Our pet sitters go above and beyond for our clients as a general rule but if you would like to show them your appreciation for a job well done, feel free! You can add this to your invoice on our Time to Pet system OR you can just send our owner Kelly an email and she would be happy to do it for you! Thank you!!
-
There are MANY:
First, here are some FACTS about our company:
- Our company is LOCALLY owned. Supporting local is amazing!
- Our sitters are screened with a federal background check
- We are in business for YOU, the pet owner, not for a corporation
- We provide liability insurance to cover ANYTHING that could happen during our pet sits at your home
And, some FACTS about Rover & Wag:
- These are huge corporation/tech companies that are NOT in business to provide top notch pet sitting but to link YOU to contractors that you don’t even meet before they come into your home
- Researching, we couldn’t even find that they are background checked at all, let alone federally.
- The only insurance proof we could find was with Rover and it was only for 30 days after any injury.
-
We ask for 2 copies of your house key during our meet & greet. This provides a key for your sitter and a key to be kept as a backup with our owner. All keys are marked with your pet’s name and kept secure at all times. For convenience, we like to keep keys after the initial pet sit in our secured key boxes for any future sits. We will return them upon request but we don’t lock keys in your home after our last pet sit. We take key storage very seriously and if we need to return them, we will charge a small fee and drop them off to our clients in person.
-
Waggs 2 Whiskers happily provides services for dogs, cats, rabbits, birds, pocket pets (like guinea pigs), chickens, horses, cows, sheep & goats. We will consider sitting most any furry pets on a case by case basis.
-
Waggs 2 Whiskers proudly provides pet sitter insurance for our company, all of our sitters and our clients. Pet sitter insurance provides liability insurance for anything and everything that could happen when we are at our client’s homes. This insurance is paid by Waggs 2 Whiskers and provided for peace of mind for us all. Things happen when there are pets involved and homes involved. Waggs 2 Whiskers is proud to say we have never had a claim on our pet sitter insurance since we started business in 2012.
Pet Sitter liability insurance includes coverage for injury to our client’s pets in our care, damage to anything in our client’s home, coverage for lost keys and coverage for our pet sitters while at our client’s homes, these are just a few things the insurance provides. We also provide a Pet sitter dishonesty bond. This supports our clients protection against theft by anyone that works for Waggs 2 Whiskers.
Again, we have never had to use our pet sitting insurance since we started pet sitting in 2012. We are very proud of that feather in our cap and continue to thrive to provide our client’s with the best care for their furry family and their home as if they were our own.
