FAQ

A pet sit is LOVE for your pet while you are away.  Whether you are at work and need your pets taken out to potty midday or you are on vacation and you need your babies fed, let out for fresh air and potty time, litter boxes scooped, your mail picked up, just anything YOU need us to do is a pet sit.  We can even take your pups for a short walk if they like it.  Or, we can just cuddle with them on the couch, just whatever your pet likes.  We customize every single pet sit to match your pet’s needs. 

If you are in or around Shelbyville, Kentucky, YOU just FOUND us!  :). But, PLEASE, do your research!  Look into the company you are considering to take care of you furry family.  Make sure they are LOCALLY owned!  Support LOCAL always!  Don’t support corporate owned companies that don’t always think of the CLIENT first.  Make sure the company you are considering has insurance to cover their sitters in YOUR home!  Check to be sure they are a REAL company, NOT just someone doing pet sitting “on the side”.  Make sure they are registered with the state as a REAL BUSINESS!  Because when they are, they are 100% committed to YOU as their client!  Because YOU matter to them!  They will do everything they can to make YOU and your furry family HAPPY!  And, will be HAPPY knowing they DID!  They are supporting their LOCAL family with their business!  They are committed to their business and to their clients.  Waggs 2 Whiskers takes pride in not only providing TOP NOTCH pet sitting services but also supporting our local economy!  Let us know what WE can do for YOU!  

Our limit for dog walking is 2 large or 3 small dogs.  We only walk dogs in the same family. 

We service Shelby County, Spencer County, Franklin County & Eastern Jefferson County Kentucky.  Check out our service map under the tab – Services & Fees at this link: 

Waggs 2 Whiskers Service Area

🙂  Please fill out the contact form with your address so that we can GPS if there is a question.

We walk your dog in your neighborhood.  We ask for you to let us know if there is a route we shouldn’t take because of loose dogs in the area or any other issues. 

We will walk your dogs in inclement weather as long as it’s not pouring down rain or there is a foot of snow on the ground.   We can substitute indoor play time if the weather is too severe to walk.

Our pet sits and dog walks are between the hours of 6-9 AM and 11AM & 2PM.  We can also do dog walks in the evening between 5 & 7pm if that is what your schedule requires. We also offer an early AM visit from 5-6am if needed. 

The main reason we require all dogs to be on a leash outside of a fenced in area is for their own safety and for ours.  Any number of things could happen when dogs are off leash.  Another dog could come into your yard and start to attack your dog and we would not be able to defend them if they are out of our reach.  Another reason is for liability.  We take our job seriously and we don’t want to take the chance on anyone getting hurt.  We know how puppies can be when their mommy and daddy are away, they don’t always listen to the sitter as well as they do their pet parents. 

Your pet sitter will contact you immediately if your pet were to get sick during a pet sit.  You will make the decision on what type of care you would like your pet to receive.  Also, as part of our contract with you, you will authorize Waggs to take your pet to the vet if needed.  If we cannot get in touch with you, we will get your pet to the vet ASAP and handle the emergency as if your babies were our own.  There will be an hourly charge for our pet sitters to take your sick pet to the doc. 

Waggs 2 Whiskers accepts Visa, MasterCard debit & credit cards along with Discover & American Express credit cards.  We also accept checks and cash. 

You can fill out the contact form on our website, email us at [email protected] or you can call or text at 502-836-9742.  Once you contact us, we will find a good time to set up a complimentary meet & greet where we will come and visit you and see if we are a good fit for you and your fur babies.

Dog walking is a convenience compared to doggie daycare.  It is also great for dogs who do not get along with others.  Waggs 2 Whisker’s dog walkers will come to your home and pick up your dog and take them for a walk in your neighborhood.  Not only do fur babies get to stay home in their familiar surroundings all day but they will also get to walk in the neighborhood they are used to walking in.  And, their pet parents can just get up in the morning and go to work, no worries about having to make another stop to take their babies to and from doggie daycare.  No need for the bordetella vaccination or the canine flu shot either since your babies will be staying in their own home environment. 

An overnight sit is a 10 or 12 hour pet sit.  It is from 8pm-6am or 7pm-7am. Waggs 2 Whiskers will have a sleepover with your pets.  It’s great fun and a nice change of pace for us!  We will even sleep with your pets if that’s what they like! Your pets will get lots of evening cuddling time and outside potty time.  And, we will provide breakfast in the morning before we leave.  This is a great service for those pets that need extra TLC while their pet parents are away.  

30 minutes.  From the time we open your front door until the time we lock it up and leave, 30 minutes minimum.  That is 30 minutes of one on one time with your pet.  And, we LOVE every single minute.  Sometimes, if we don’t have a jam packed schedule, we will even spend a few more extra minutes with your baby(s).  Yes, we love them and pet sitting that much! 

We can customize your pet sit to include anything you need us to do while we are at your home.  In general, the following items are included. 

·        30 minutes of top quality pet sitting at your home

·        Animals Fed & Watered

·        Potty break/short walk

·        Litter box cleaned

·        Pets pampered

·        Playtime

·        House monitored

·        Lights cycled

·        Indoor Plants watered

·        Brushing/combing

·        Visit note from our online system including pics of your fur babies

·        Putting out garbage to curb

Yes…we can do ALL of that in 30 minutes!  And, we and your pets love every minute!

Yes, a pet sit is generally for pet parents that are on vacation or off on a business trip.  And, it includes things such as getting your mail, rotating lights in your home etc.  A dog walk is just that, we come to your home and put the leash on your dog(s) and take them for a walk in your neighborhood.  While we are there, we will also freshen their water and give them a treat if that is what you would like us to do. 

We will do everything in our power to make sure your pet sit is completed as scheduled.  We want to stay safe and keep your pet safe at all times.  If there are tornadoes, lightening, thunder (which may cause your pet to be anxious), we will stay indoors until it passes.  If we are unable to get to your home, we may contact your emergency contact for help.  You will always be aware of any changes to your scheduled pet sit. 

Yes, we do.  Our fee is $5 per pet sit on all major holiday weeks including Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas & New Years.  This is to reward our pet sitters for spending their holidays with your furry family. 

Yes, we can if you are an established client.  We will do everything we can to meet our client’s needs.  If you are not an established client, there will need to be time for a meet & greet with you and your fur babies before you leave town. 

Absolutely, if you would like us to clean up your pet’s waste during our pet sit, we can do that.  We ask that our client’s provide pooper scoop bags or grocery bags to do so.  We will dispose of the waste in an outside garbage can as well. 

Yes, we do.  The policy differs depending on the type of pet sitting you have scheduled.

Daily pet sitting clients – We require 24 hours in advance cancellation in order to receive a full refund.

Midday dog walking clients – We require the cancellation to be received by 7pm the night before the walk is scheduled.

Vacation clients – If our vacationing clients return early, we will charge the full fee for the day of return and 50% of all fees until the scheduled day of return.

Tips are not expected but are appreciated!  Our pet sitters go above and beyond for our clients as a general rule but if you would like to show them your appreciation for a job well done, feel free!  You can add this to your invoice on our Time to Pet system OR you can just send our owner Kelly an email and she would be happy to do it for you!  Thank you!!  

There are MANY:

First, here are some FACTS about our company:

• Our company is LOCALLY owned.  Supporting local is amazing!
• Our sitters are screened with a federal background check
• We are in business for YOU, the pet owner, not for a corporation
• We provide liability insurance to cover ANYTHING that could happen during our pet sits at your home

And, some FACTS about Rover & Wag:

• These are huge corporation/tech companies that are NOT in business to provide top notch pet sitting but to link YOU to contractors that you don’t even meet before they come into your home
• Researching, we couldn’t even find that they are background checked at all, let alone federally.
• The only insurance proof we could find was with Rover and it was only for 30 days after any injury.

Many people do wonder what types of skills make us pet sitters.  First and foremost, it is the TRUE LOVE of animals.  Not that we just like to be around emails but WE are CRAZY about animals.  THEY are the highlight of our day type LOVE.  True love for animals has to be FIRST in your skillset to be a pet sitter for Waggs 2 Whiskers.  Then comes experience with animals, caring for animals that aren’t necessarily yours.  There’s a difference between caring for our own pets and caring for other’s pets.  So, we require a MINIMUM of 5 years experience in caring for other’s pets.  Whether it be in a home setting, a pet shelter or rescue setting, as a vet tech or any other position in which you cared for pets that weren’t yours.  This means to us that YOU can care for others and LOVE them like your own by giving to them the TRUE love you have for animals.  And, you need to be a great communicator!  With the furry clients and the 2 legged not so furry clients.  :). Yes, we provide top notch communication to the 2 legged clients we happily serve.  When providing updates to our clients about their furry family, we think about what they might like to know about their pets when they are at work or on vacation, we put ourselves in their shoes, what would we want to know?  We also need to be good at taking pics of their pets that our clients would like to see.  Putting our client’s minds at ease while they are away from their pets is SO important to us.  We want them happy and their furry family happy.  We also LOVE to have our pet sitters first aid trained if possible.  These hands on classes aren’t offered that often but when they are, we try to attend.  Our owner is a CPPS – Certified Professional Pet Sitter.  This requires MANY hours of training on all types of pets, business etiquette and everything pet sitting.  This info is passed on to our pet sitters so they also learn from what is involved in running a pet sitting company.  :). 

We wondered this SAME thing when we started our business so we did a LOT of research.  Part of being a GREAT pet sitting company is understanding what other pet sitters in the area charge for pet sitting services.  This is not only fair to US but also to THEM!  We don’t want to go in with a “cheap” service.  Undercutting our competition is NOT the right thing to do.  So, we did our research and set our prices as follows:

Dog Sitting (30 minutes of TOP NOTCH pet sitting)- $25

Dog Walking (30 minutes of TOP NOTCH dog walking) – $25

Cat Sitting – (30 minutes of TOP NOTCH cat sitting) $23

Overnight Sitting/10 hours of TOP NOTCH overnight sitting- $75

Overnight Sitting/12 hours of TOP NOTCH overnight sitting -$95

Oral medications – $3 each

Insulin shots – $5 each

Out of Service area – Starts at $3 per visit